General Terms & Conditions - Muaalij Online

General Terms & Conditions

Revenue Disclaimer (A-1.0)

All Charges Once Paid Are Non-Transferable & Non-Refundable

MuaalijOnline Basic Regular (MOL-BR) is not a Commission Based Commercial Entity and its sole profit depends on Monthly Subscription – a meagre amount of rupees 3,000 only that is next to none since this virtual healthcare platform has basically been established to help extend quality medical services particularly to the underprivileged areas of the region and beyond. Therefore no matter how much a Provider earns a month while using the hard-earned and expansive resources of MOL-BR, it will only charge rupees 3,000 twelve times a year and nothing more. Nonetheless, to promote the shared services of the Platform and Providers MOL-BR is bound to spend a reasonable percentage of amount to be received collectively out of the total subscription charges (rent) a month for the targeted promotional campaigns to help generate a steady flow of the end-users both for its associated Providers and its skeleton team. Based on the previously tested database and educated guesstimates & calculations collected through the marketing insights and promotional approach of the ComZone International with its 15 years of experience in the open market it may be approximated that a Provider may generate good income that may reach up to six figures a month. However given the unbeknownst (to MOL-BR) and unexpected changes in future scenario these calculations are not hundred per cent predictable in a tangible manner. Thus by signing into our portal a provider will be deemed that he/she has read, understood and acknowledged conditions mentioned herein (A-1.0) and if otherwise or in case of dispute – if any – MOL-BR will not be deemed liable and all parties involved in the business will do their best to indemnify the same.

Use of MuaalijOnline – MUAALIJONLINE (‘MUAALIJONLINE’, ‘MOL’, ‘we’, ‘us’, or ‘our’) operates the mobile application ‘MUAALIJONLINE (the ‘Application) and (the ‘Website). We offer digital health services as well as physical health services (the ‘Services’) enabling the people who are duly registered users of the Application (the ‘Patients’, ‘You’ or ‘Your’) to report their health history and engage with healthcare professionals (the ‘Providers’) to obtain Services. By accessing and using this Application and Website, you agree to be bound by these Terms of Services and all other terms and conditions that may appear on the Application and the Website.

All the Providers who deliver Services through the Application or the Website are independent professionals solely responsible for the Services provided to you. The Application or the Website is not licensed to practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession by the Providers, each of whom is responsible for his or her Services and compliance with the requirements applicable to his or her profession and license. Neither the Application or the Website nor any third parties who promote the Services or provide you with a link to the Application or the Website shall be liable for any professional advice you obtain from a Provider via the Application or the Website.

Similarly we will not be responsible if any psychologist practicing on our platform prescribe you any medicine – since they are not allowed to prescribe any medicine to any patient – however once notified we will immediately terminate his/her account and inform the concerned authorities about his/her malpractice accordingly.

Site Content – None of the content available on the Application or the Website (other than information you receive from any Providers) should be considered medical advice or an endorsement, representation or warranty that any medication or treatment is safe, appropriate, or effective for you.

The Services offered to you are also detailed within this document and the clauses, defined as follows, in this document apply to the Services obtained under this contract.

Disclaimer of Warranties – You expressly agree that use of the application or the website or services is at your sole risk. The application and the website and services are provided on an “as is” and “as available” basis. Muaalijonline expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value, accuracy of data and system integration.

You acknowledge and agree that MUAALIJONLINE does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting patients with independent third-party Providers. You acknowledge and agree that the Providers using the Application or the Website are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health care services performed, and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of Providers, in their sole discretion, as they deem appropriate. You acknowledge that MUAALIJONLINE shall not be liable, directly or indirectly, to the user or any third-party for any damage resulting from the use of the Application or the Website.

Limitation of Liability – You understand that to the extent permitted under applicable law, in no event will MuaalijOnline or its directors, officers, employees, agents, subsidiaries, affiliates, licensors and suppliers, , , be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses arising out of or related to your use of the application or the services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute or otherwise.

To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

Indemnification – You agree to indemnify, defend and hold harmless MUAALIJONLINE, its directors, officers, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees (;Claims’), resulting from, or alleged to result from, your violation of these Terms of Services. In addition, you agree to indemnify, defend and hold harmless your Provider(s) from and against any third-party Claims resulting from your lack of adherence with the advice or recommendation(s) of such Provider(s).

ComZone – MuaalijOnline – can change its business policies anytime without intimating anyone if it will deem this action best for all the parties involved and no claim in this regard shall ever be acceptable.  

Doctor-Patient Confidentiality Disclaimer

MuaalijOnline (MOL) ensures to keep all information related to provider-patient interaction completely confidential. It is the responsibility of the TeleClinic Platform to ensure that patients’ medical information is protected under the guidelines set forth by the company. MOL will not discuss, share, store – digitally or otherwise – or disclose any information regarding individual patient care unless authorized in writing. It has been expressed that MOL will require written authorization from the patient in order to release their information for their continued care only if needed. 

However MOL has enabled all the cyber security options currently possible to manage for this virtual healthcare platform, but in case of any data theft or cyber-attack beyond its capabilities to counter – as MOL is using the dedicated IPs of Zoom that is a third party International Video Conferencing Tool – MOL will not be deemed liable and all the parties involved will do their best to indemnify the same in case of – if any – security breach.

Click also to Read the following legal documents before you Sign-in.


Deposit Your One-time Service Fee and Monthly Subscription in Dubai Islamic Bank (DIB) and Upload the Image of the Digital or Non-Digital Receipt or the Transaction ID here – if any – you will receive after you have transferred the amount.

Title: COMZONE. Account Number: 0532269001. Branch Code: 135.